1. The reservation contract is concluded between the customer signing the quote and SAS MS Maïtena (operator of the Maïtena barge), hereinafter referred to as The Company / Us. All other guests in the same party are bound by the terms of this agreement, whether or not named in the booking request.

2. The 5-night/6-day cruise includes return navigation of the planned or alternative circuit according to the conditions provided for in article 7 of the CG, accommodation for 5 nights, all meals from dinner on the first day to, breakfast on the last day. An aperitif and specially selected wines are provided with meals and unlimited non-alcoholic drinks. Daily guided excursions & use of bicycles.

3. The booked vacation begins with guests boarding and picking up at the houseboat and ends with guests disembarking. The Company will not be liable for any loss, damage or injury occurring before the start of the stay or after the end of the stay, however caused. The Company will not be liable for any loss resulting from any of the guests having incorrect documents for entry into France; In the event of refusal of entry, our standard cancellation conditions will apply.

4. A 30% deposit is required to confirm the charter reservation. Receipt of a deposit constitutes acceptance of our general conditions of sale. The balance is due 120 days before the cruise start date. If the booking is made less than 120 days prior to charter, full balance will be due upon cruise confirmation. Cruise prices are indicated in euros. Payments can be made in euros by bank transfer. If the balance is not received 120 days before the rental, the reservation is considered cancelled and the deposit is forfeited.

5. Cancellations more than 120 days before departure date; The 30% deposit will be retained.  In the 30 days preceding departure, the total price will be retained. After the cruise begins, no refunds will be allowed for any unused portion of the cruise if guests choose to cancel or shorten their cruise. It is strongly recommended to take out all-risk cancellation insurance.

6. We ask you (in complete confidence) to inform us, before booking, of any medical conditions or disabilities which may affect the full enjoyment of your holiday with us. Where the Company can reasonably make adjustments to the way it does things, we will do so. However, Maïtena is a ship built in 1912 on which physical adjustments cannot be made easily and unfortunately, Maïtena is not fully accessible to everyone. If you have any doubts or concerns about any aspect of the accessibility and full enjoyment of your holiday with us, it is essential that you speak to us before booking. Likewise, you must inform us, before booking, of any special dietary requirements. We cannot guarantee to meet any dietary requirements unless this is requested at the time of booking and we then agree to this. Acting responsibly, we reserve the right to refuse any booking if we feel unable to meet a guest's specific needs. If a requirement arises upon arrival at the barge, which was not mentioned at the time of booking, we may need to review the boarding authorization for that person.

7. Changes to the cruise itinerary may occur due to unexpected circumstances, such as weather conditions, lock closures and repairs, unusually high or low water levels and other circumstances beyond our control. The Company reserves the right to modify the cruise itinerary and excursions accordingly. Such changes cannot be accepted as grounds for cancellation of the cruise. Alternative and equally enjoyable itineraries/excursions will be chosen. If Maïtena is not available on the reserved dates, or if the Company, for circumstances beyond its control, cancels the cruise, all monies received will be refunded in full and the client will have no claim against the Company. Amounts will be prorated if only part of the trip is cancelled.

8. Except as expressly stated otherwise in these Terms and Conditions, we cannot accept any liability or pay any compensation where the performance or prompt performance of the obligations under your contract is prevented or affected or you otherwise suffer any damage or loss resulting from “force majeure”. In these Terms and Conditions, “force majeure” means an event beyond our reasonable control which we could not, even with due diligence, foresee or avoid, including, but not limited to, the closure of shipping, strikes, lockouts, labor disputes. , force majeure, war, riot, civil unrest, malicious damage, compliance with any law or governmental order, rule, regulation or directive, accident, factory breakdown or machinery, natural or nuclear disaster, chemical or biological disaster, bad weather, fire, flood, storm, air, ice and river conditions and any similar events beyond our control or that of our relevant suppliers.

9. On board Maïtena, we offer you a safe and comfortable cruise. By booking a cruise aboard Maïtena, customers acknowledge and accept the dangers inherent in travelling aboard the barge, our vehicles and associated excursions. The Company declines all responsibility in the event of injury, accident or illness of one of its guests, nor in the event of loss or damage to personal effects, except and only in the case where it is proven that such damage or loss resulting from negligence on the part of the Company, in which case liability will be limited to the maximum of the price paid for the stay. All customers are advised to take out adequate insurance for themselves and their property.

10. Any event resulting in a problem encountered by any of the guests must be reported to the Company as soon as possible after the event, and confirmed in writing. No problem or complaint will be valid if raised by the customer more than 14 days after the end of the stay.

11. In the event that any Guest causes damage to the Vessel, its fittings and fittings, or to any vehicle or other property owned by the Company, the Company shall be entitled to recover from the Guest all monies necessary to make good such damage. . Guests also indemnify the Company for any damage or loss suffered by third parties as a result of any action taken by the Guest(s).

12. All precautions have been taken to ensure the accuracy of all information presented by the Company in the description of the Maïtena barge and in its operation. However, all such information is provided for general guidance only and no liability will be accepted by the Company for any changes or inaccuracies.

13. Your personal data will be collected, stored and processed in accordance with applicable laws and regulations and only when strictly necessary. Your data will only be used to administer the cruise booking and occasional marketing emails. The Company will keep all your personal data secure and will never pass it on to any third party unless this is necessary in connection with the booking or we are required to do so by law. During the cruise we may take photos, which may include images of the guests. If we are informed at the time of photography that a guest does not wish to be included, we will take all reasonable steps to ensure that no recognizable image of that guest is included. All intellectual property rights relating to your cruise belong to the Company.

14. Termination, if any provision or part of the provision of this Agreement is or becomes invalid, illegal or unenforceable, it will be deemed to be deleted but this will not affect the validity and enforceability of the remainder of this Agreement.

15. These general conditions form part of the contract between the company and the traveller. Any dispute arising therefrom will be governed by French law and any legal proceedings will take place exclusively in Besançon. These terms and conditions are issued as of June 2024 and supersede and cancel all prior communications and agreements. For the comfort and safety of everyone on board Maïtena, smoking is prohibited inside the barge or its vehicles. Our animal friends are not allowed on board.